learnability matters

Part 1 of the article

As a consumer, let me begin by telling you that it’s a thwarting experience to switch mobile phones. This is especially the case when you feel like you need a change. Obviously you would expect this change to be for the better, right? This is not the case always my friend! So, I got myself a new Samsung X210. I switched my Nokia phone for this (which I regret now by the way!). But I had to move on and that was my plight. I began fiddling around with my phone before I showed it off to everyone I knew (and didn’t know). As you can guess, my usability instincts play hard on me. Read more…

Problem solving through contextual inquiry – A reality

Most solutions to organizational problems begin with a Training Needs Analysis. The phrase itself means that we begin with the premise that there is a “training need”. However, as a learning solutions provider, our duty is to first understand if at all there is a training need. For all you know, the problem could be elsewhere. Read more…